DO YOU SHIP INTERNATIONALLY?

At this time, Goodly Cosmetics does not ship internationally, and ships only to the United States. We hope to expand to other regions in the future!

HOW LONG DOES SHIPPING TAKE?

The shipping time for each package varies depending on the distance from our fulfillment center. We do our best to make sure that your order will arrive within 14 business days from when it was shipped. If it’s been more than 14 business days and your package has not arrived, please reach out to us!

MY TRACKING SAYS “DELIVERED” BUT I DON’T HAVE MY PACKAGE.

Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your order within 24 hours after your tracking has updated to “delivered.” If it’s been more than 24 hours since your package was marked “Delivered” and you still haven’t received it, please let us know!

WHY IS MY TRACKING CODE INACTIVE?

Tracking codes can take 48 hours to activate. If your tracking is still inactive after 48 hours, the bar code on your package may have been marked or scratched in the mail, which means it won’t scan properly. Even though you can’t track it online, this will not affect delivery, and you should receive your order as scheduled. If it’s been 14 business days since shipment and your package still hasn’t arrived, please reach out to us!

WHAT DOES “MISSENT” OR “TENDERED” MEAN?

Packages marked “Missent” will be automatically redirected. Please allow up to three days after the “Missent” update for final delivery.

“Tendered” means FedEx has handed off your package to USPS, so your order will update soon with a new location as the postal service prepares to deliver your order.

WHY HASN’T MY TRACKING LOCATION UPDATED?

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. If it’s been 14 business days and your tracking still hasn’t updated, please let us know!

 

HOW DO I TRACK MY ORDER?

A few days after your order, you’ll receive a shipment confirmation email with your unique tracking code. Please allow up to 48 hours for your tracking code to become active. Once you’ve received your code, paste it into any web browser (we use google.com) and select Track Via FedEx. You can follow your Goodly Cosmetics package at that link all the way until delivery!

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Before you make order .Please contact with us.Email:service@goodlycosmetics.com Dismiss